Privacy Policy for IwaGO
Last Updated: April 16, 2025
IwaGO values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and other services (collectively, the "Platform"). Please read this Privacy Policy carefully.
1. Information We Collect
We may collect the following information:
Personal Information: This includes your name, email address, phone number, postal address, date of birth, and payment information. We collect this information when you register an account, place an order, contact customer support, or participate in surveys or promotions.
Location Information: With your consent, we may collect your precise location data through GPS, Wi-Fi, or cellular network triangulation to facilitate deliveries and provide location-based services.
Device Information: We collect information about your device, including the device type, operating system, unique device identifiers, IP address, browser type, and mobile network information.
Usage Information: We collect information about how you use our Platform, including the pages you visit, the products you view, the searches you conduct, and the orders you place.
Vendor and Delivery Partner Information: If you are a Vendor or Delivery Partner, we may collect additional information such as your business name, contact information, bank account details, vehicle information, and relevant licenses and permits.
2. How We Use Your Information
We may use your information for the following purposes:
Providing and Improving Our Services: To operate, maintain, and improve our Platform, personalize your experience, and provide customer support.
Processing Transactions: To process orders, payments, and deliveries.
Communicating with You: To send you order confirmations, delivery updates, marketing communications, and other important information.
Personalizing Content and Advertising: To display personalized content and advertising based on your interests and preferences.
Analytics and Research: To analyze trends, track user behavior, and conduct research to improve our Platform.
Legal Compliance: To comply with applicable laws and regulations.
3. How We Share Your Information
We may share your information with the following parties:
Vendors: We share your order information with the Vendors from whom you place orders.
Delivery Partners: We share your delivery address and contact information with the Delivery Partners who deliver your orders.
Service Providers: We share your information with third-party service providers who assist us with payment processing, data analytics, marketing, and other services.
Business Partners: We may share your information with our business partners for marketing and promotional purposes.
Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
4. Cookies and Similar Technologies
We use cookies and similar technologies to collect information about your browsing activity and personalize your experience. You can control cookies through your browser settings.
5. Your Choices
You have the following choices regarding your information:
Access and Correction: You can access and correct your personal information through your account settings.
Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe instructions in our emails.
Location Information: You can disable location services through your device settings.
Cookies: You can control cookies through your browser settings.
6. Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure.
7. Data Retention
We retain your information for as long as necessary to provide our services and comply with applicable laws.
8. Children's Privacy
Our Platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
9. International Data Transfers
Your information may be transferred to and processed in countries outside of your country of residence, including Japan. These countries may have data protection laws that are different from the laws of your country.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website and mobile application.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us.
